Privacy Policy | Tynan Motors Mercedes-Benz

Tynan Motors Privacy Policy

Tynan Motors Pty Ltd (“Tynan Motors Pty Ltd”) respects privacy and personal information. Where Tynan Motors Pty Ltd deals with your personal information, being an Australian company Tynan Motors Pty Ltd is governed by and complies with the National Privacy Principles which are found in the Privacy Act 2014 (as amended from time to time).

Tynan Motors Pty Ltd collects and uses your information to provide information relating to our products and services that is relevant to your interests.Information Collection and Use Tynan Motors Pty Ltd collects personal information on this web site for purposes that are made clear on the page on which the information is collected, such as when you request to be sent information.

Tynan Motors Pty Ltd does not collect and process any personal information unless the information is considered necessary for the effective functioning or activities of our business.Generally, Tynan Motors Pty Ltd only processes personal information for the purposes for which it was originally collected, unless required or authorised by or under law or if the individual concerned has consented to the intended use. Tynan Motors Pty Ltd destroys or permanently de-identifies personal information that is no longer needed.

Tynan Motors Pty Ltd respects privacy and personal information. Where Tynan Motors Pty Ltd deals with your personal information, being an Australian company Tynan Motors Pty Ltd is governed by and complies with the National Privacy Principles which are found in the Privacy Act 2014 (as amended from time to time).

Tynan Motors Pty Ltd collects and uses your information to provide information relating to our products and services that is relevant to your interests.

1.1 Kinds of information we collect and hold

We collect information reasonably necessary for or directly related to one or more of our functions or activities. The types of personal information we collect includes but is not limited to your:

name
gender;
occupation and employment details;
contact details;
address details;
registration and driver’s licence details;
credit card and bank account details;
other financial information;
current and past vehicle information and details;
cookies and website tracking;
location through anti-theft vehicle tracking technology in loan and demonstrator vehicles;
voice and image;
educational qualifications and resume;
personal interests.

1.2 How we collect your personal information

We take steps to ensure that we collect personal information by lawful means, and obtain your personal information in various ways including but not limited to:

when you contact us (including our customer support centres);
when you attend one of our or, our authorised dealers’ premises;
if you order a product or service from us;
from third party roadside assistance service providers;
via our websites;
when you attend a product focus group or review a product;
via social media;
from competitions or promotions you have participated in or our events you have attended;
from publicly available sources;
from third party service providers;
when you apply to work with us;
from the Austroads Ltd’s National Exchange of Vehicle and Driver Information System if we are conducting a recall;
and/or from government bodies, enforcement and regulatory authorities.

2.1 How we use personal information

We collect personal information to provide you with the best possible products and services that we and our authorised dealerships have to offer, to create a more personalised experience for you, and comply with our legal, regulatory, industry or workplace requirements. More specific purposes include but are not limited to:

any purpose you have consent to;
buying, selling, repairing and loaning vehicles and parts;
franchising;
any related purpose related to one or more of our functions or activities;
responding to enquiries/complaints;
providing support;
fulfilling and processing orders and administering accounts;
roadside assistance, vehicle warranty, product issues, service measures and recalls;
marketing, event and promotional activities;
market research;
administration;
recruitment purposes;
registration of security interests on the personal property securities register;
checking your details against sanctions lists;
to comply with industry, legal and regulatory requirements.

2.2 Disclosure

those that you have consented we disclose your personal information to;
Mercedes-Benz authorised dealer network;
contracted service providers;
as required by an enforcement authority, regulator, law, court or tribunal.

2.3 Cross border disclosure

During our daily business activities and those of our related and associated entities and service providers, your personal information may be transferred, accessed, processed and/or stored in various countries within Asia, Africa, Europe, North America and other parts of Australasia, but usually in Germany, Singapore, India, United Kingdom and Japan. Where work or services are undertaken on our behalf, this occurs under conditions of confidentiality and may result in your personal information being transferred, accessed, processed and/or stored (for example, on clouds and servers) in various countries for the purpose of service delivery to us or you.Unless an exception applies in the Privacy Act, prior to disclosing personal information to overseas recipients we will take reasonable steps in the circumstances to ensure that the overseas recipient adheres to the Australian Privacy Principles (“APPs”).

3.1 Access to information we hold about you

In addition to making our Privacy Policy available on our website, we will provide a copy of our Privacy Policy to anyone who requests it free of charge.At any time you can request access to information we hold about you. We aim to respond to your request within 30 days. We may charge a reasonable fee for information requests. If an exception in the Privacy Act applies to your access request, we will work with you and attempt to provide you with access in a way to meet both of our needs.

3.2 Correction of information we hold about you

We also encourage you to actively engage with us and let us know when your details change or if your personal information needs correction or updating via our contact information provided below.

3.3 Complaints and enquiries

If you are not happy with the way we have handled your personal information or believe that we have breached the Privacy Act or APPs then please contact us and we will try our best to resolve the matter with you. For security reasons, we request that complaints, requests for access to or correction of personal information or any enquiries or questions concerning privacy matters be put in writing and either e-mailed or posted to:The Privacy Office

Mercedes-Benz Australia/Pacific Pty Ltd 44 Lexia Place Mulgrave, Victoria Australia 3170 By phone: 1300 300 896 By email: mbaupprivacyofficer@daimler.comWe may also require documentary proof of your identity depending on your request.For information about privacy generally, or if your concerns are not resolved to your satisfaction, please contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.